
The PoD Story
Pearl Operational Design Inc. (PoD) is all about Operational Excellence.
The Pearl in our company name, however, originated from the founding partner’s family matriarch, who was a woman with strong beliefs and lived values which she demonstrated at a personal and a professional level. She valued people and relationships, which is at the heart of how PoD works.
PoD’s immersive way of working aligns with the goals of making our clients feel as if they have someone at their side, working to holistically understand their business issues, and together finding the best solutions.
PoD opened its doors in 2014. We have solid “Operational Excellence” experience, spanning multiple industries such as; manufacturing, application development, aviation, grocery retail, financial services, health care, and not for profit. We bring a wealth of knowledge and insights that will help drive operational excellence in your organization.
The PoD Approach
The focus of POD is Operational Excellence. Our objective is to help your company achieve success by maximizing customer value. We do this by developing an integrated operational strategy for your business that is self-sustaining.
When working with your organization, we employ a 4 step approach:
01
Assessment
Our team will immerse themselves in the organisation to critically assess all operational streams, highlighting strengths and opportunities.
02
Strategy Development
We will use our findings to develop an integrated operational strategy specifically tailored to your organisation.
03
Execution
We will execute all aspects of the strategy with excellence, implementing all processes and tools that are necessary to ensure your success by maximizing customer value.
04
Education
Throughout the engagement our team will educate staff on the operational strategy and how its execution will ensure success and sustainability.
We will review progress with you at mutually agreed checkpoints post implementation to ensure that key objectives have been achieved and operational changes remain in place. Support will also be provided for any challenges encountered with sustainability.

Meet The Team
We have a high level of technical expertise, many years of experience and a proven track record
of delivering results.
Hazel Lord
Founder/President
Zulema Evans
Process Analyst
Tajé McIntosh
Director, Client Delivery
Natasha Leung
Business Analyst
Nicholas Ramsubick
Business Analyst
Anna Heide
Client Engagement Lead
Natasha Leung
Business Analyst
Nicholas Ramsubick
Business Analyst
Anna Heide
Client Engagement Lead
We provide a comprehensive range of services to help you achieve operational excellence.

Operations Strategy
Meet objectives by aligning business strategy with resource utilisation
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Operations Management
Provide interim operational support with a view to sustainability
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Project Management
Ensure project completion on time and within budget
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Organizational Culture
Drive alignment between organizational culture and business objectives
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IT Enablement
Develop IT solution to truly deliver value
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Data & Performance Management
Define performance metrics and associated data
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Business Process Improvement
Improve business processes to maximise efficiency
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Testimonials
Here are what some of our clients think.