Operational Design

The PoD Story

Pearl Operational Design Inc. (PoD) is all about Operational Excellence.

The Pearl in our company name, however, originated from the founding partner’s family matriarch, who was a woman with strong beliefs and lived values which she demonstrated at a personal and a professional level. She valued people and relationships, which is at the heart of how PoD works.

PoD’s immersive way of working aligns with the goals of making our clients feel as if they have someone at their side, working to holistically understand their business issues, and together finding the best solutions.

PoD opened its doors in 2014. We have solid “Operational Excellence” experience, spanning multiple industries such as; manufacturing, application development, aviation, grocery retail, financial services, health care, and not for profit. We bring a wealth of knowledge and insights that will help drive operational excellence in your organization.

The PoD Approach

The focus ​of POD is Operational Excellence. Our objective is to help your company achieve success by maximizing customer value. ​We do this by developing an integrated operational strategy for your business that is self-sustaining.

When ​working with your organization, we employ a 4 step approach:



Our team will immerse themselves in the organisation to critically assess all operational streams, highlighting strengths and opportunities.


Strategy Development

We will use our findings to develop an integrated operational strategy specifically tailored to your organisation.



We will execute all aspects of the strategy with excellence, implementing all processes and tools that are necessary to ensure your success by maximizing customer value.



Throughout the engagement our team will ​educate staff on the operational strategy and how its execution will ensure success and sustainability.

We will review progress with you at mutually agreed checkpoints post implementation to ​ensure ​that key objectives have been achieved and operational changes remain in place. Support will also be provided for any challenges encountered with sustainability.

Operational Design

Meet The Team

We have a high level of technical expertise, many years of experience and a proven track record
of delivering results.

Operational Design Hazel
Hazel Lord
Operational Design Rhonda
Rondha Ramdeo-Lai
Operational Design Taje
Tajé Mcintosh
Operational Design Natasha
Natasha Leung
Business Analyst
Operational Design Nicholas
Nicholas Ramsubick
Business Analyst

We provide a comprehensive range of services to help you achieve operational excellence.

Operational Design - Strategy

Operations Strategy
Meet objectives by aligning business strategy with resource utilisation
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Operations Management
Provide interim operational support with a view to sustainability
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Project Management

Project Management
Ensure project completion on time and within budget
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Operational Design - Culture

Organizational Culture
Drive alignment between organizational culture and business objectives
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Information Technology

IT Enablement
Develop IT solution to truly deliver value
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Operational Design - Performance

Data & Performance Management
Define performance metrics and associated data
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Business Process Improvement

Business Process Improvement
Improve business processes to maximise efficiency
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Here are what some of our clients think.