Future of Work: Choosing a Digital Collaboration Application
We've all either read or seen articles discussing the future of work. Webinars, trainings, guides, and more are popping up with the same message. The [...]
Connect The Dots…For Your Customer
During a recent trip to the Caribbean, the flight attendant distributed the country’s requisite entry forms shortly before landing. This struck me as odd as [...]
Does Efficiency Lead To Effectiveness In Your Organization?
A few days ago, I was in a fast food restaurant waiting for that oh so delicious (and nutritious) meal. When the lady ahead of [...]
Automation At What Expense Does Automation Increase Productivity?
We live in a rapidly advancing world of technology. Our smartphones are an example of powerful, portable computers with everything at our fingertips. With the [...]
7 Ways Operational Efficiency Can Help Reduce Costs In Your Business
We’ve discussed the idea and importance of operational efficiency in Operations Design: Why It Is Important And When To Start Thinking About It? as well [...]
Constant Incremental Improvement OR Radical Transformation: Which Is Better For Operational
When tasked with achieving operational effectiveness, you may be challenged with the strategic decision; Radical transformation or constant incremental improvement. Which is the better approach [...]
The Important Connection: Customer Service Excellence and Operational Excellence
There is a direct connection between customer service excellence and operational excellence. Zappos, for example, has incorporated customer service as part of their business model. [...]
Hazel’s Thursday Thoughts – The Whole Story
“Math is Everywhere!” is the mantra my friend, Debbie, tells her grade 6 students at an elementary school in Newmarket, Ontario. To illustrate this, she [...]
Hazel’s Thursday Thoughts – Think Bigger
First, let me preface this thought by saying I am far from an art critic, and artistic appreciation in not the crux of this piece… [...]