Hazel Lord

Hazel Lord (BEng., MBA)

Founder/President

Hazel Lord is an executive management professional with a passion for everything system, process, designing, measuring, and improving. Her speciality is analyzing, designing, and planning for change that transforms cross-functional operations to align with the organizational culture, and strategic goals.

In 2014, she started her own consulting practice in which she brings more than 20 years of success in helping organizations achieve operational excellence. With design principles rooted in respect, discipline, commitment and a continuous search for perfection, she brings an expansive breadth of experience in over 8 industries.

Hazel is recognized as an industry leader and has been requested to speak and present at national and international conferences. In June 2024 she was awarded the 2023 Black Entrepreneur of the year.

As a perpetual learner, Hazel seeks out opportunities to learn and apply different approaches to problem solving within operations. She is always excited to bring people on this “education” journey. One of her major objectives is to improve the skills and knowledge of her clients so they can be efficient and effective in achieving their business goals.

A strong believer in community partnership, Hazel has been a volunteer maths and english tutor at Tropicana Community Services for 7 years, was a board member of the Ontario Alliance of Black School Educators and a STEAM instructor for the Jean Augustine Centre for young women’s empowerment.

We employ a 4 step process to help you achieve operational excellence.

Operations Strategy
Meet objectives by aligning business strategy with resource utilisation
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Operations Management
Provide interim operational support with a view to sustainability
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Project Management
Ensure project completion on time and within budget
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Organizational Culture
Drive alignment between organizational culture and business objectives
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IT Enablement
Develop IT solution to truly deliver value
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Data & Performance Management
Define performance metrics and associated data
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Business Process Improvement
Improve business processes to maximise efficiency
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