Connect The Dots…For Your Customer
During a recent trip to the Caribbean, the flight attendant [...]
Does Efficiency Lead To Effectiveness In Your Organization?
A few days ago, I was in a fast food [...]
Automation At What Expense Does Automation Increase Productivity?
We live in a rapidly advancing world of technology. Our [...]
7 Ways Operational Efficiency Can Help Reduce Costs In Your Business
We’ve discussed the idea and importance of operational efficiency in [...]
Constant Incremental Improvement OR Radical Transformation: Which Is Better For Operational
When tasked with achieving operational effectiveness, you may be challenged [...]
The Important Connection: Customer Service Excellence and Operational Excellence
There is a direct connection between customer service excellence and [...]
Hazel’s Thursday Thoughts – The Whole Story
“Math is Everywhere!” is the mantra my friend, Debbie, tells [...]
Hazel’s Thursday Thoughts – Think Bigger
First, let me preface this thought by saying I am [...]
Hazel’s Thursday Thoughts – The Missing Link
As a customer, I am comforted when I observe companies [...]