Hazel’s Thursday Thoughts – The Missing Link
As a customer, I am comforted when I observe companies making positive changes to improve their service. Such is the case at my local grocery [...]
Hazel’s Thursday Thoughts – Are You Ready For Innovation?
As early as 2017, Ontarians can expect a pilot project that will test 3 autonomous vehicles on its streets. Unlike other North American cities that [...]
Hazel’s Thursday Thoughts – Who Is My Uber
Happy Thursday! A few months ago I was having dinner with a client who had just returned from Silicon Valley, and was grappling with the [...]
Organizations Need To Breathe
What do I mean when I say “Organizations Need To Breathe”? Before I concentrate in on the prevailing thought I should first define what I [...]
Operations Design: Why It Is Important And When To Start Thinking About It?
Over the span of a 15 year career I have worked in the design and improvement of processes both in business services and product manufacturing. [...]
Hazel’s Thursday Thoughts – Balancing Act
We are now in February of 2017. How are your resolutions progressing? For many of us the advent of a new year brings promises for [...]
Hazel’s Thursday Thoughts – Another Lesson from the Airline Industry
In an article last week, United Continental said it would offer a basic economy fare to passengers as of January 2017. This fare option will [...]