“Pearl Operational Design, through Hazel Lord’s leadership and project management, enabled our centre to successfully move through the many change management events and challenges encountered during our organizational merger. We could not have done the projects without Hazel.  Her intentional approach to all project activities and engagements resulted in our leadership team acquiring new language and tools to improve operational planning, reporting, internal communications and quality, which benefit both staff and clients. Simply put, ‘requirement gathering’, ‘problem statement’, ‘process mapping’, and ‘effectiveness and efficiency’ anchored by values of transparency and collaboration are now staples embedded in our planning processes.  All aspects of the work were done with excellence and exceeded expectations from start to finish.  If you want sustainable integrated solutions through inclusive and thoughtful process, look to Pearl Operational Design.”

Angela Robertson
Executive Director
Parkdale Queen West Community Health Centre