Project Description

Operational Merger

Mid sized Health Care Institution


PoD managed a voluntary integration of two health care centres with the objective of increased capacity for client service without a significant increase in operating costs. Historically, there was a cultural disparity between the two organizations which threatened the expected benefits of the merger.


What We Did

Operational Strategy

Worked with senior leadership to align business strategy/goals with resource deployment.

Operational Management

Provided interim support by (1) Installing an operational resource to develop strategy, execute and provide infrastructure for transition to internal resource (2) Coaching on Implementation.

Project Management

Provided oversight and management for key strategic projects to ensure completion on time and budget – EMR merge and migration, HRIS and Payroll implementation, Phone integration and support.

Business Process Management/Quality Management

Evaluated key end to end processes to redesign, improve and establish ownership.

IT Enablement

Collaboratively designed and implemented IT network that enabled the organization to fully deliver on its value proposition. Implemented IT infrastructure and established a partnership with managed service provider. Developed roadmap for holistic Office 365 adoption.


Worked with organizational teams to create an effective wrap around communication strategy and execution plan to enable new operational structure.


  • Secure and stable IT platform that allowed an easy shift to remote delivery driven by COVID-19

  • Organizational adoption of best practices for process, project and performance management

  • In excess of $800K annual run rate savings